Bdg9 & your Personal Information How We Keep It Secure

Welcome to bdg9.com. This Privacy Policy ("Policy") explains how bdg9 collects, uses, and protects your personal data. By using the bdg9 website or mobile app, this Policy automatically applies to you.

Bdg9 is trusted by millions of players across Bangladesh. We believe your personal data belongs to you — we use it only to improve your experience. No hidden agendas, no vague language.

This Privacy Policy is built in compliance with GDPR and international data protection standards. We want every bdg9 member to know exactly where their data goes and why.

Bdg9 only collects data that is genuinely required to deliver our services. We never ask for information we do not need.

Directly Provided Information

• Full name, date of birth, and gender — collected at registration
• Mobile number & email address — for contact purposes
• National ID or passport number — for KYC verification
• Payment method details — Mobile Banking/Nagad/Rocket number
• Current address — required in certain verification processes

Automatically Collected Information

• IP address & device type — for security purposes
• Browser Type & Operating System
• Page visits, session duration, and click patterns
• Gaming History & Transaction Records
• Cookies & Local Storage Data

Bdg9 uses your data only for specific, transparent purposes. Every use has a legitimate reason behind it.

• Account management: For registration, login, password reset, and KYC verification.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues and manage support tickets.
• Security: To detect fraud, multiple accounts, and suspicious activity.
• Responsible Gaming: Member gaming behavior is monitored to provide assistance when needed.
• Promotions & Bonuses: To send you relevant offers based on your preferences (subject to your consent).
• Legal compliance: To meet regulatory requirements and comply with legal obligations.
• Service Improvement: To analyze user experience and improve the platform.

Bdg9 may share your data with third parties in limited circumstances and under strict controls. There is always a clear reason for each case.

Your data may only be shared in the following cases:

• Payment Partner: Mobile Banking, Nagad, Rocket, and Upay — for transaction processing only.
• KYC Verification Provider: With licensed agencies to verify identity.
• Game Provider: Technology partners for game operations.
• Legal Authorities: Mandatory disclosure by court order or government directive.
• Anti-Fraud System: With specialized services for fraud prevention.

• Data is never sold to advertising companies.
• Data is not shared with unrelated third parties.
• Member data is never used for marketing purposes without explicit consent.

Bdg9 protects your data using industry-leading technology. Our security is multi-layered — if one layer is breached, others remain in place.

Our security team conducts regular penetration testing and security audits. In the event of a data breach, affected members will be notified within 72 hours.

Bdg9 uses cookies and similar technologies on its website and app. Cookies are small files stored on your device that help improve your browsing experience.

Bdg9 does not retain your data longer than necessary. Retention periods are defined based on the type of information.

Once the retention period expires, data is securely deleted or anonymized. If legal obligations require an extension, you will be notified.

Every bdg9 member has clear rights over their own data. We respect those rights and help you exercise them.

Bdg9 strictly prohibits account registration by anyone under 18. We do not knowingly collect personal data from minors.

• Age is verified at registration through date of birth confirmation.
• Government-issued ID verification is mandatory as part of the KYC process.
• If a minor's data is discovered, the associated account will be closed immediately.
• Any data belonging to minors is permanently deleted from our systems.

Bdg9 may update this Privacy Policy from time to time. Changes may be made due to service updates, new legal requirements, or technological developments.

• For significant changes, members will be notified by email or SMS 30 days in advance.
• The date of each update will be noted at the top of this page as "Last Updated".
• If you do not agree with the updated policy, you may request to close your member account.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any questions, complaints, or requests regarding the Privacy Policy, please contact bdg9's data protection team.

If your concern remains unresolved after contacting bdg9, you may file a complaint with the relevant data protection authority in your country.